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John Mortimer's avatar

Certainly one key aspect that devolution and localisation demands is ownership, systems thinking, and relational working. All of these are dependent on shifting the mindset from service delivery to systemic design. Much of this will be to increase local delegated decision-making, that will shift knowledge from data service driven, to complex knowledge help locally.

Time and time again, particularly in Manchester, we have found that this starts with people and sharing, and ends with design created locally. Perhaps then, when this has developed, there is scope for digital. If there is it will not be service based, it will be person centred, spanning multiple elements of the public sector.

The evidence from shuck work shows that this shift is not just physical, more importantly, devolution spells a step shift from New Public Management, of which much of the Digital thinking is still based on. Digital will have to understand and adapt to Relational complexity before it can then design its way forward.

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